Stretchers not permitted
The carriage of stretchers on board is only permitted on certain aircraft. They are not permitted on board our services from Bournemouth, Coventry and Doncaster. Please contact us for further details.Oxygen on board
The oxygen on board is for emergency purposes only. We do not permit passengers to bring their own oxygen on board our aircraft. Neither are we able to provide additional oxygen on board for passengers who have known medical conditions. The emergency oxygen on board is carried for emergencies only and we regret we are unable to arrange supplementary oxygen.Passenger comfort and safety
If a passenger is unable to sit in the aircraft seat because the seat is too small (41.5 cm internal width), another seat must be purchased. Please contact us to discuss your requirements and book the seats.Passengers with limbs in plaster
Adult passengers with a leg in full plaster or with legs that cannot bend must purchase two extra seats to enable them to sit sideways in comfort. These seats must be booked via our Call Centre. All tubular plaster casts must be split if applied within 48 hours of a flight.Expectant mothers
For uncomplicated single pregnancies, return travel must be completed by:Shorthaul: 36 weeks
Longhaul: 34 weeks
Multiple pregnancy: 32 weeks
From the 28th week we require you to carry a medical certificate from your doctor or midwife, stating your date of confinement pregnancy is uncomplicated and you are fit to fly.
Carriage of animals
Carriage of animals is only permitted on certain routes. Please contact our Cargo division for full details.Deep Vein Thrombosis (DVT)
The following information is in accordance with the latest government advice. There has been increased media coverage on deep vein thrombosis (DVT), often quoted as 'economy class syndrome'; a term that the House of Lords report called seriously misleading. Individuals undertaking long trips in cars, buses, lorries etc, may all be at risk and cases of DVT occurring in flight have been reported in travellers in first and business class cabins as well as in economy. It is therefore better described as an 'immobility' thrombosis. It is known that any period of immobility can contribute to this condition and we know that sitting upright in one position for a long period of time is not good for the body. Muscles are constricted and the return of blood from the legs to the heart is inhibited. This can lead to fluid collecting in the feet and to subsequent muscular aches and pains, a feeling of excess fatigue or very rarely, more serious complications even after your flight has ended.It is strongly recommended that you undertake a simple exercise routine as illustrated in our in-flight brochures to help combat potential problems.
We also recommend, where possible, that you stand up regularly and walk around.
On shorter duration flights when walking around is difficult due to the increased cabin activity, we encourage you to increase the frequency of the exercises, as they are a very good alternative.
Our main advice is to avoid being totally static throughout your flight this includes night flights.
What's Your Risk?
It is believed that some people are more susceptible than others to the development of DVT. Here are some examples from current medical knowledge:
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Those at minor risk |
Those at moderate risk |
Those at substantial risk |
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Aged over 40 |
Recent heart disease |
Previous or current DVT |
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Very tall, very short or obese |
Pregnant or on any hormone medication, particularly the contraceptive pill and HRT |
Known clotting tendency |
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Previous or current leg swelling from any cause |
Recent major leg injury or leg surgery |
Recent major surgery or stroke |
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Recent minor leg injury or minor body surgery |
Family history of DVT |
Current malignant disease or chemotherapy paralysed lower limb(s) |
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Extensive vericose veins |
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If you are concerned about your risk of suffering from DVT we strongly recommend you seek medical advice before booking.
How can I lessen the risk of developing DVT?
The following steps can lessen the risks of developing DVT:
- Drink plenty of water during the flight and avoid alcohol and caffeine during the flight (and before)
- Take only short periods of sleep
- Do not take sleeping pills
- Avoid leg discomfort when seated by not crossing your legs
- Walk around the cabin whenever you can
- Carry out the simple in-flight exercises shown below and in our in-flight information
- Wear loose fitting comfortable clothes and shoes when travelling