We recommend you check-in for your flight two hours before your scheduled departure time. If you’re taking a long haul flight, that’s usually a flight over five hours, then we recommend you check-in three hours before your flight is due to leave. The desks close promptly, so make sure you’ve completed check-in at least an hour before take off. Please note that we have the right to cancel your booking and deny you boarding without a refund if you fail to meet your indicated check-in time.
Baggage
Should you exceed the baggage allowance stated on your booking confirmation, you will be liable to pay excess baggage charges. For Thomson Airways' regulations on baggage please click here.Any baggage that you wish to take into the aircraft cabin with you will need to be seen by the check-in staff. After check in you should ensure that you are at the boarding gate at the time indicated on your boarding card, or as advised by the check-in agent. Passengers who fail to report to the boarding gate in good time for their flight will be refused travel. Any baggage that they have checked in for the flight will be located and removed from the aircraft. Please check your boarding details on the screen located in the airport, as gate numbers may sometimes change. Thomson Airways cannot be held responsible for passengers who miss their departure due to failure to check the airport departure information.
Sports equipment
If you are taking sports equipment, including golf clubs, bicycles, surfboards, or skis/snowboards, you must pre-book the carriage of these items - as space and weight restrictions mean that there is a limit to the number of these items that can be carried. There is a charge for taking such equipment, please click here for further information.Advance passenger information
The collection of Advanced Passenger Information (API) is a requirement to/from specific countries, it involves obtaining passenger information from passports and transmitting to the applicable country prior to customers entering the country. Collecting API is a very simple process and when carried out at check-in involves passports being swiped through a special machine which collects the relevant data. Customers should not notice any difference at check-in, and contrary to recent media reports following the introduction of API on flights to Spain, delays are not anticipated.Other countries where API is required includes Antigua & Barbuda, Barbados, Canada, Cuba, Dominica, Grenada, Guyana, Jamaica, Mexico, St Kitts & Nevis, St Lucia, St Vincent & Grenadines, Spain, Trinidad and Tobago & USA.
NB: Customers travelling to the USA are also required to provide their first nights address.